Shipping & returns
Fast, trackable shipping from our US warehouse — and a return policy that gives you 45 days to change your mind, no questions asked.
How shipping works
Order placed
You check out securely with card or PayPal.
We pack it
Processed and packed at our US warehouse within 1–2 business days.
Tracking emailed
A tracking number lands in your inbox the moment it ships.
It arrives
Delivery in 5–10 business days across the continental U.S.
Shipping details
Processing time
1–2 business days. Orders placed before 2pm ET usually ship the same day.
Shipping cost
Free over $35. Flat rate $4.99 for orders under $35. No hidden fees at checkout.
Where we ship
All 50 states, including Alaska and Hawaii. Canada & UK coming soon.
Tracking
Every order gets a tracking number by email. Watch your kit travel in real time.
Returns in 3 easy steps
Tell us
Email us your order number within 45 days of delivery. No forms, no interrogation — just let us know.
Print the label
We send a prepaid return label right back. Pack the item in its original packaging with all accessories.
Get refunded
Once we receive it, your full refund hits your original payment method within 5–7 business days.
Damaged or defective item?
If your item arrives damaged or defective, contact us at support@picosz.com within 7 days with a quick photo. We'll ship a replacement immediately at no extra cost — you don't even need to send the broken one back first.
Need to start a return or ask about an order?
Our support team replies within 24 hours, Mon–Fri.