Frequently asked questions
Everything renters ask us before making their apartment smart — setup, compatibility, shipping, and returns.
No. Every product in our store is selected specifically because it requires zero drilling, wiring, or permanent installation. Most devices are plug-and-play or use adhesive strips that remove cleanly — your deposit stays safe.
Yes. Our gadgets are designed to be portable. Unplug them, pack them, and set them up in your next place in minutes. That is the whole point of a renter-friendly smart home.
Most of our WiFi-enabled devices support Amazon Alexa and Google Assistant out of the box. Check individual product pages for specific compatibility details, or run our Compatibility Checker to see what works with your existing setup.
No extra hub for our WiFi products — they connect straight to your router. Zigbee products (clearly labeled) do need a hub, and we list the exact compatible hub on each product page.
Orders typically ship within 1–2 business days. Delivery takes 5–10 business days within the continental U.S. You will get a tracking number by email the moment your order ships.
Currently, we only ship to the United States (including Alaska and Hawaii). We plan to expand to Canada and the UK soon — join the newsletter in the footer to hear first.
We offer a 45-day hassle-free return policy. If you are not satisfied, contact us for a prepaid return label and a full refund. No questions, no restocking fees.
Contact us within 7 days with a photo of the damage and we will ship a replacement immediately at no extra cost. See our Shipping & Returns page for the full policy.
We accept all major credit cards and PayPal. All transactions are secured with SSL encryption, and PayPal Buyer Protection covers every order.
Yes. We never store your card details — payments are processed by PCI-compliant providers over an encrypted connection. Look for the padlock icon in your browser.
Still have a question?
We reply within 24 hours — usually much faster.