Get in touch
Questions about a product, your order, or which kit fits your apartment? We reply within 24 hours — usually much faster.
Send us a message
Fill out the form and we'll get back to you within one business day.
Order Status
Check your email for tracking info. Orders ship within 2 business days from our US warehouse. No tracking email? Include your order number and we'll look it up.
Returns & Refunds
45-day no-question returns. Email us with your order number and we'll send a prepaid return label. Refunds hit your account within 5–7 business days.
Setup Help
Every product ships with a QR code linking to step-by-step video guides. Stuck on a step? Message us — we'll walk you through it live.
Wholesale & Partnerships
For bulk orders, affiliate partnerships, or press inquiries, email support@picosz.com with "Wholesale" in the subject line.